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Bell and Telephone

Refund Policy

Refund & Cancellation Policy

 

At Jako Logistics, we aim to provide clear, fair, and customized service agreements for all full-service shipping and door-to-door delivery operations. Because transport solutions involve varying routes, cargo types, and third-party carrier schedules, we do not list fixed refund rates or rigid online cancellation windows on this website.

 

Representative-Managed Terms

All refunds, service cancellations, quote adjustments, and billing modifications are handled on a case-by-case basis directly through a designated Jako Logistics representative.

 

  • Individual Service Agreements: Specific terms regarding cancellations, deposit non-refundability, and rate adjustments will be clearly outlined in your individual service quote, transport agreement, or bill of lading prior to booking confirmation.

     

  • Cancellations Before Pickup: Requests to cancel a booking before dispatch or cargo pickup must be submitted directly to your account manager or representative. Fees already paid to third-party carriers, customs brokers, or port facilities may be non-refundable.

     

  • Cancellations En Route: Once a shipment has been dispatched or is in transit, services generally cannot be canceled. Any applicable partial credits or rerouting adjustments will be determined strictly by your logistics representative based on incurred operational costs.

     

  • Service Discrepancies & Damage Claims: Requests for credits or financial adjustments due to missing, delayed, or damaged cargo are evaluated through our formal claims process managed by our operations team.

     

How to Request a Refund or Cancellation

To inquire about a refund, cancel an upcoming service, or discuss a billing adjustment, please reach out directly to the representative managing your account or contact our primary support desk:

 

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